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Ac3 lockup
Posted: Sun Mar 17, 2019 11:13 am
by Pionex2020
I am having a problem with my Hellobox V5 Plus such that it is locking up on some of the tv channels with ac3 audio, the only way to regain control of the receiver is to remove the satellite cable and power off and on again. If I change the audio for the channel causing the lockup I would get video but no audio on that channel and the receiver will work normally. Would you be able to assist me with correcting this issue? also the audio on this receiver is half the volume level of that on all my other video sources.
Re: Ac3 lockup
Posted: Sun Mar 24, 2019 7:21 pm
by Pionex2020
1 week, 48 views and no replies. Does that mean this issue cannot be fixed?
Re: Ac3 lockup
Posted: Mon Mar 25, 2019 2:03 am
by fenddick
Pionex2020 wrote: ↑Sun Mar 24, 2019 7:21 pm
1 week, 48 views and no replies. Does that mean this issue cannot be fixed?
Is the channel encrypted?
Re: Ac3 lockup
Posted: Tue Mar 26, 2019 6:13 pm
by Pionex2020
Thanks for the reply.
It locks up on both encrypted and free to air channels.
Galaxy 15 @ 133W
tp 3790H: Sr 11936
tp 3808H: Sr 16303
The receiver locks up on those channels with ac3 audio.
Re: Ac3 lockup
Posted: Sun Mar 31, 2019 4:04 am
by DVBFinder
Dear,
please check if you are using the latest firmware for V5 plus, as I remembered the old version would has this kind of problem.
if you have already upgraded to the latest version, and the audio problme is still existed, please record a stream file from this TP and send to us for debugging. thanks!
Re: Ac3 lockup
Posted: Sun Mar 31, 2019 5:21 pm
by Pionex2020
I have the 20190311A firmware on the receiver.
Re: Ac3 lockup
Posted: Sun Mar 31, 2019 10:41 pm
by Pionex2020
DVBFinder wrote: ↑Sun Mar 31, 2019 4:04 am
Dear,
please check if you are using the latest firmware for V5 plus, as I remembered the old version would has this kind of problem.
if you have already upgraded to the latest version, and the audio problme is still existed, please record a stream file from this TP and send to us for debugging. thanks!
Thanks for the reply.
Here are links to recorded streams.
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https://drive.google.com/file/d/1JAvDfbPzi4kO9pb4gVR-RMkCSNMIpBWi/view?usp=sharing
Code: Select all
https://drive.google.com/file/d/1jJFII8rYEFhCGW7j30MF1-IX-_mMwlUZ/view?usp=sharing
Code: Select all
https://drive.google.com/file/d/1QQzyLx8UIj3fYaS-vXJHNGQpmHG0nTLF/view?usp=sharing
Re: Ac3 lockup
Posted: Sun Apr 07, 2019 2:32 pm
by Pionex2020
Are there any updates to solving this issue?
Re: Ac3 lockup
Posted: Mon Apr 08, 2019 6:10 am
by fenddick
Pionex2020 wrote: ↑Sun Apr 07, 2019 2:32 pm
Are there any updates to solving this issue?
we‘r working on it,plz wait
Re: Ac3 lockup
Posted: Mon Apr 08, 2019 1:42 pm
by Pionex2020
fenddick wrote: ↑Mon Apr 08, 2019 6:10 am
Pionex2020 wrote: ↑Sun Apr 07, 2019 2:32 pm
Are there any updates to solving this issue?
we‘r working on it,plz wait
Thanks for the reply.
